JustHost improves customer services continuously
Posted By CheapHostingChoice
To ensure the customers to get the best web hosting services, Just Host, one of the fastest growing web hosting company, is truly focused on constantly improving their customer service.
Along with the rapid customer increase, JustHost increase the massive staff to serve their customers. In order to improve the services dramatically, JustHost has put a screen in their billing office to list the number of emails in each support queue along with the average response time and the average wait time. This not only helps their managers keep on top of their teams performance, but also motivates the billing representatives to constantly be bringing the response times down to improve the service.
The Order Team adds a new feature in their office. In order to server all JustHost’s customers around the world, they put six clocks that shows the times across the world, including New York, London, Sydney and Beijing. As the Order Team now work well into the night these clocks will help them keep aware of the times around the world so at 9am they can be straight on a call to the relevant countries.
The Verification team has also hired some new members over the last few weeks. The Verification team handles the processing of all of Just Host’s orders and ensures that every order passes their fraud checking system.
Now Just Host has reached 100,000 hosting customers. It just takes 18 months to reach the milestone. This great success indicate that great customer support and uptime really pays off. This comes from the hard work of whole Just Host team.
more information go to: www.justhost.com
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